The stress and anxiety of a call-centre requires a high degree of Emotional Intelligence – correct reading of people and situations. There are established drills for defusing customers’ anger and improving relations.
Bottling-up your grievances at work causes stress and anxiety. Now research proves decisively that it causes heart disease. The chance to log your problems in a formal report is an important key to a healthy workplace.
The recent shutdown was a small version of a world crisis, for which we need to be prepared. Such rapid corporate change would require the immediate application of many forms of stress management training
Finding time to smell the roses – a code for good time management, stress management strategies and sensible philosophy. We often need reminding of it by people who have known great tragedy, and overcome it.
The workings of memory have been an obscure subject till now. But recent research demonstrates that you memorise better and longer when you’re feeling relaxed at the moment of input.
24/7 work-attendance is assumed to be an unfortunate necessity in competitive business. New evidence shows that it induces a state of ‘bad intensity’ that discourages creative insight.
