Carole Spiers Group Sitemap email

phone us now


We can help. Call us now on:

+44 (0) 20 8954 1593


Mediation and dispute resolution for conflicts

"Show Stress Who's Boss!"
by Carole Spiers

Discover 4 Easy Steps to Beat Your Stress Today!

stress-test-card Test your Stress Levels with our Stress Test Card now!

Complete Online Catalogue
Training Toolkits


Lifestyle Management Course BETTER

FREE 6-week
Lifestyle Management Course

Stress Toolkit Need To Deliver a Communication Training Course & Have No Time To Prepare?
Look no further, here is your 1-Stop communication toolkit course including workbook & powerpoint presentation.

"The Communication Toolkit for Trainers"

'What To Say When You Don't Know What To Say!'

Your One-Stop Skills Training Resource for Immediate Download

  • Are you a Manager who is sometimes lost for words?
  • Are there times when you actually say the wrong thing and make a difficult situation worse?
  • As an HR professional, do you know what to say in a crisis situation?
  • Do you need to stage a communication skills training programme but have no time to prepare?
If you have answered 'yes' to any of these questions, then this one stop training resource is just right for you.

Written by Carole Spiers, Author of Tolley's 'Managing Stress in the Workplace', World Authority on Corporate Stress, Motivational Speaker and trainer to blue-chip corporations. As a Professional Counsellor, this valuable training resource draws on Carole’s 20 years of workplace counselling and business management experience distilling it into a key communication skills workbook for managers and HR professionals.

Your One-stop Professional Training Resource – ready to download and use today!
  • Powerpoint slides for presentation
  • Workbook for copying (in any number)
Just download the slides onto your computer (they're in generic format, easily tailored for any industry.) Copy part or all of the workbook. Distribute as you wish.
Broaden and Deepen Your Awareness of Effective Communication skills with our user-friendly Training Materials:

This downloadable training resources sets out clear guidance designed to help you raise your effectiveness as a communicator and appreciate the do's and don'ts of business communication allowing you to gain a valuable insight into:


The shapes of conversation

»  Salutations - crucial opening words that set the tone
»  Questions - triggers that speed-up or slow-down dialogue
»  Silences - pauses that reveal as much as they conceal

Interpreting body language

»  Hands behind back - nervous, reining-in aggression
»  Open palm - indicating an open mind, inviting confidences
»  Head erect - 'I'm attending, now what can I do for you?'
Listening is an art that needs to be learnt and practiced. Your listening skills can be used for appraisal interviews, return to work interviews, mediation sessions, performance reviews and in everyday conversations.

Even though we were taught to listen and talk - we may not have been taught to listen and talk effectively!


Poor communication skills can reduce personal performance and team productivity!

Use these tools to help you motivate and inspire your team.

Effective Communication Skills Made Easy for You.

Back Off!
Hard Copy Version Electronic

However please note that we are not responsible for any
taxes or duties charged by any individual countries.

Need Some Coaching Support to Deliver our Training Toolkit? We can help …

If you need professional support to set up in-house communication skills training programmes for your HR or management team, or a Train the Trainer Seminar for your in-house trainers, Carole Spiers will be delighted to help you.

Just contact Carole direct on + 44 (0)20 8954 1593 or email:

Carole Spiers Group
follow Carole on twitter   follow Carole on facebook   View Carole Spiers′s profile on LinkedIn   follow Carole on you tube  follow Carole′s column in Gulf News
read our blog

hear our podcasts
Free downloads

buy our products